Staples is a store that is not in my local area. But there are several locations about 45 min away from me. I had the opportunity to visit the store and purchase a new PC. Prior to visiting the store I visited the Staples site to view what they had available and what was in stock at each store. I was able to find 2 laptops that I really liked. One was a 17.3 inch HP laptop and the other was a 15.6 inch Toshiba laptop. Both of these computers had features that I liked.
I found a store that would have both computers in stock so I could get hands on with them and make my decision. I drove to the store and arrived around 10am. I talked with the sales person, who was also an Easy Tech Supervisor and a manager in training. He had great knowledge of the laptops. We checked out the sound of the laptops and discussed their processors. The Toshiba had a quad core processor that allows you to multitask better than the HP. However the HP had a very fast processor that allows you to work in a program with speed. I felt that the HP with the 17.3 inch screen was just too much of a laptop for me and decided to purchase the Toshiba. At that point I was offered a warranty, which I turned down. I was also offered a $69 PC Setup Silver Package to create a boot CD for my new computer that would be running Windows 7. I also declined this and the tech’s response took me by surprise. He said “How are you going to get a boot CD then?” I told him I have made them before and could do it again, after all, I am That Tech Chick.
After settling on the Toshiba laptop, we went to the counter to make the purchase. I advised him that I would need a data transfer from my older (2002) computer running Windows XP to the new laptop running Windows 7. I told him I had recently reformatted the hard drive so not many files were on the computer. The computer has a 60GB hard drive and I did not even think 20GB was used. The tech told me that the transfer would be done and my computers would be ready by 5pm. I asked him if there was any possibility to have the computers ready by 3pm since I had kids to pick up from school. He told me there he would try, but no guarantee. I also told him that I did not want to make the drive twice unless I had to so would stay in the area shopping until it was ready. The tech took my phone number to notify me when it was ready. He also told me that he had 2 computers that he was currently running a virus scan to finish before mine. I was fine with and left. Shopped my heart out in the area and came back to the store around 4:45pm. At this I was told that my computer was not ready so I decided to take both the computers and try my luck at the transfer at another Staples store.
After leaving the the store, I called another Staples that was even closer to home. I spoke with the manager, and told him my situation. He told me no problem. He said bring the computers in and he would do the transfer while I wait in store. Since I had a small amount of space on the hard drive it wouldn’t take any time at all. When I arrived to the very busy Staples, the manager and several employees greeted me. The manager had an employee carry my computers into the store for me. Then he immediately started my new Toshiba up and setting it up including the Microsoft Windows 7 updates. He also explained to me that when purchasing a computer from Staples I will receive free online training to become familiar with the features of Windows 7 and Microsoft Office. Since I am Expert Level Certified in Microsoft Office, I am going to check the training out to see what new features the 2010 version has. Then one of the store’s Easy Tech Experts finished helping. Both the store manager and the Easy Tech Expert helped me feel comfortable in the store and handled other customers as well. I have a background in sales and their sales skills were great. They explained benefits of their services to other customers and gave them the option to make an educated decision on services. They took in 2 other computers while I was there.
Once he actually started the transfer of data from my Windows XP computer to the new Toshiba with Windows 7, it only took 20-30 min. He also dusted out my old PC, which had many years of built up dust in it. I decided to make additional personal purchases including a can of compressed air and Microsoft Office 2010 key. He also installed Microsoft Office key on the computer for me. When my computer was done, the employees invited me back to visit their store soon. This is a store I will be returning too.
*Disclosure- I was given $650 by Glam Media on behalf of Microsoft and Staples to purchase the laptop of my choice and write about my experience. My opinions and story is all my own.
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